Service Training Quizzes & Trivia

Curious and eager to learn new trivia about life, the universe, and everything? If yes, what better way to take some awesome service training quizzes online? Test yourself and share these service training quizzes to find out who is the quiz champ!

Enhance your knowledge about a topic or learn something completely new by answering ultimate service training quiz questions.

Each and every service training quiz that we have is made up of well-researched and interesting quiz questions. With detailed instant feedback for quiz answers, you can easily learn something new about service training with every question you attempt.

Service Order Training Quiz

Service Order Training Quiz for the RTS's in the Field & Regional Managers. This is to help elliminate common mistakes made in the field and will help ensure payment from the Insurance Companies.

Questions: 14 | Attempts: 298

Sample Question
If you have a Service Order that is tagged to collect: “$135 Med. Ded. + 4%” and the Total Order with Parts & Labor is $1,249.00, how much should you be collecting from the Client at time of service?

$179.56

$184.96

$135.00

$1,249.00

None of the above

Sales & Service Training: January 2013 - Pooled

Questions: 10 | Attempts: 72

Sample Question
Which product is Citation building a part of?

Web

Ads

Organic

Service Center Training Quiz

The following quiz will test your knowledge of UIC Service Center Operations.

Questions: 27 | Attempts: 62

Sample Question
What number do we call to reach the nonemergency UIC police before opening the safe or testing the panic button or kickbox?

6-2830

6-1212

6-1221

5-5555

Customer Service Training

Answer the quiz to see how well you score on your Shelly's Customer Service Overall.

Questions: 3 | Attempts: 36

Sample Question
When a customer walks up to your work station you should...

Ignore them until you've finished what you were doing

Turn and walk away

Warmly greet them and ask if you can assist them

Wait for another staff member to come along and do the work

Annual In-service Training

This quiz will cover universal precautions, fire and safety, consumer’s rights, confidentiality, cultural competence and trauma informed services. Please retake the quiz if you score below 100%. To retake the...

Questions: 10 | Attempts: 26

Sample Question
HIV is transmitted indirectly by touching or working around people who are HIV-positive.

True

False

Compliance Training Quizzes

Driver Training Quizzes

Employee Training Quizzes

Induction Training Quizzes

Service Training Questions and Answers

If you have a Service Order that is tagged to collect: “$135 Med. Ded. + 4%” and the Total Order with Parts & Labor is $1,249.00, how much should you be collecting from the Client at time of service?

$179.56

$184.96

$135.00

$1,249.00

None of the above

Service training question from

Service Order Training Quiz

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If you have a Service Order that is tagged to collect money at time of service and the Client informs you that they don’t have the available funds to pay, should you:

Remove the parts that you installed from the PWC and leave the Clients home.

Call into HQ, get a Manager/Supervisor to approve that the Client be billed, and have the Client sign a “Promissary Note”

Inform the Client that we will bill them at a later date

Write on the SRO that the “Client did not have available funds at time of service” and install parts that Client needs anyway because they need the PWC

None of the above

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Service Order Training Quiz

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If you have collected money at time of service from the Client, what should you be including on the SRO ppw?

Writing, “Collected 20% from Client at time of service” on the SRO.

Including a copy of the actual Check with the rest of the ppw.

Providing no information on the SRO, assuming that because the Dispatch Ticket was tagged to collect money, that we know you did

Filling in the exact amount collected in the box marked “Total Received From Customer” and including the additional information as to how you collected the money by check marking the appropriate boxes. (Including actual Check # or an authorization code if collecting via credit card)

None of the above

Service training question from

Service Order Training Quiz

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Which product is Citation building a part of?

Web

Ads

Organic

Service training question from

Sales & Service Training: January 2013 - Pooled

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Which of the contract & payment options below is preferred?

3 Month Contract w/ prepay

3 Month Contract w/ no prepay

Month to Month Contract w/ 3 months prepay

Service training question from

Sales & Service Training: January 2013 - Pooled

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What product(s) can be sold to a client with a 100,000 population?

Organic Only

Organic or Max Only

Organic, Ads, or Max

Service training question from

Sales & Service Training: January 2013 - Pooled

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What number do we call to reach the nonemergency UIC police before opening the safe or testing the panic button or kickbox?

6-2830

6-1212

6-1221

5-5555

Service training question from

Service Center Training Quiz

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A lady decides to purchase a CTA $20 transit card, a 30-day CTA pass, one AMC gold movie ticket, and a book of stamps. She wants to use a check, what should her check contain?

The total amount $ 122.65, her signature, and paid to UIC.

The total amount $ 122.65, her signature, UIN number, and paid to UIC.

The total amount $ 122.65+tax, her signature, paid to UIC and UIN number.

She cannot pay with only a check because the maximum amount accepted by check is $100. She will need to split the payment or use a different method of payment.

Service training question from

Service Center Training Quiz

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What are the three prefixes to phone numbers within the campus system?

413-XXXX, 355-XXXX, 996-XXXX

413-XXXX, 335-XXXX, 996-XXXX

413-XXXX, 995-XXXX, 336-XXXX

413-XXXX, 955-XXXX, 366-XXXX

Service training question from

Service Center Training Quiz

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When a customer walks up to your work station you should...

warmly greet them and ask if you can assist them

wait for another staff member to come along and do the work

Ignore them until you've finished what you were doing

turn and walk away

Service training question from

Customer Service Training

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A Moment of Truth is...

every single interaction a customer has with a company, either in person or over the phone.

a myth

Something that doesn't apply to Hospitality

Where an employee tells the customers about their life

Service training question from

Customer Service Training

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Choose The Pulse Customer Service Standards

Make eye contact with each customer

Take initiative to go that little bit extra for customers

Think of ways to continue to implement new customer satisfaction initiatives.

Work together efficiently as a SWC Team

Service training question from

Customer Service Training

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