Customer Service Quizzes & Trivia
Contact Center Services
Questions: 50 | Attempts: 87
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Sample QuestionChoose which Transactional Needs is being decsribed below: Tools: A huge understanding of the topic and specific resource material Skills: Good discernment
Conn's Training: Trivia Questions Quiz on Customer Service! In the world of business today, a lot of businesses are emphasizing having good customer service than looking at the price they charge clients, and this strategy has...
Questions: 48 | Attempts: 82
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Sample QuestionTrue or false: It is okay to ask a neighbor to take a message and give it to the customer.
Questions: 10 | Attempts: 80
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Sample QuestionWe can warm transfer all customers who have just purchased MTS all the time.
Unit 1 Understand the principles of customer service
Questions: 10 | Attempts: 79
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Sample QuestionCustomer Service is...
Question geared toward the NRF exam
Questions: 26 | Attempts: 75
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Sample QuestionAn associate has just spent 30 minutes showing a customer the features of a handheld computer. The customer says, “I can get this for a lot less over the Internet. Your prices are outrageous!” Which of these is the associate’s most professional response to the customer’s remark:
A quiz to confirm knowledge and understanding of customer service
Questions: 5 | Attempts: 71
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Sample QuestionIf you had a customer who had a problem or query, what might you do to help them?
Test your Customer Service and Verisys knowledge!
PRIZES will go out to those who can answer all questions correctly!
Simply print your perfect score and submit to Shaelyn for a prize!
Questions: 16 | Attempts: 69
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Sample QuestionWhat year was our company name "Verisys" founded?
This quiz is designed to assess student''s readiness to take the NRF Certificatioon in Customer Service
Questions: 51 | Attempts: 69
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Sample QuestionYou are working at a grocery store in the deli. Every Sunday afternoon an elderly woman comes in and ask for the same order every week. You have seen her for months and she is very friendly to you. The next time you see her, you:
Dear Team member ,You are requetsed to take the below Customer Service quiz within a time frame of 15 minutes .Good Luck !Regards,Q & Training Unit
Questions: 12 | Attempts: 62
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Sample QuestionCustomers are more easily satisfied if their expectations are effectively managed ?
Questions: 15 | Attempts: 60
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Sample QuestionWhich one of the following is the correct opening for inbound calls?
Questions: 10 | Attempts: 60
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Sample QuestionWhat is should you respond if a customer says they are not interested?
Be sure to check with other areas to help with the toughest questions!
Questions: 20 | Attempts: 59
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Sample QuestionPlease choose the option that most accurately describes the "MIX" program....
Customer privacy protection policies and quality procedures are an important part in any business and the quiz below is designed to see how you as an employer understand them. Do take up this quiz and get to see if you have a...
Questions: 15 | Attempts: 58
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Sample QuestionCustomer’s name in the chat is “Jane Smith” but in Brian’s Pants is “Jane Johnson” because she got married. Based on your verification sheet, what is the correct answer?
As a customer service agent, how much do you care about solving customer-related issues? What are the important things that you think you do to achieve the objectives of your job? Test your customer service knowledge below.
Questions: 13 | Attempts: 56
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Sample QuestionWhat is an escalation as it relates to AT&T?
Questions: 8 | Attempts: 55
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Sample QuestionStudies have shown that _____% of communication is non-verbal?
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 52
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Customer Service Processes and Policies 2017
Questions: 34 | Attempts: 52
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Sample QuestionAZ Connect: What can you find on the Employee Resources/Rules sub tab on AZ Connect?
Questions: 10 | Attempts: 50
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Sample QuestionWhat are the new features of PDF Professional 8? Select all that applies:
Questions: 10 | Attempts: 50
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Sample QuestionA customer calls in who cannot connect to the internet and is getting a "Page cannot be displayed" error in Internet Explorer. After fully validating the customer, you confirm that there is no NOC alert posted for her area, and that her television is working (she does not have phone). When you ask about lights on her modem, she indicates that all four lights are on at the moment. SMP is showing a valid IP address, and when you confirm what the customer is seeing, she is showing a 192 based IP.Seeing as the customer is behind a Netgear Wireless router, you have her power cycle the router. After doing this, the customer is still unable to get online.You ask the customer to bypass the router and upon doing so, connectivity is restored.What is the next step?
A quiz over customer service concepts and ideas.
Questions: 10 | Attempts: 48
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Sample QuestionWhat are the key reasons for customer dissatisfaction?
Interesting Facts You Must Know About Customer Service! In a business setting, it is important to ensure that you satisfy the needs and wants of your clients with the product or services you are offering, and one of the ways to...
Questions: 8 | Attempts: 43
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Sample Question"Every contact we have with a customer influences whether or not they'll ____________. We have to be great every time or we'll lose them."
Knowledge check for the customer service representatives.
Questions: 15 | Attempts: 38
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Sample QuestionWhat are the 5 drugs tested for, on the DOT panel?
Questions: 12 | Attempts: 37
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Sample QuestionAs an employee in customer service, how would you learn your business? Check all that apply.
To test an individuals knowledge on how to provide best customer service over the phone.
Questions: 10 | Attempts: 36
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Sample QuestionTo develop rapport over the phone you should do the following:
Quiz to be taken after viewing the "How to Provide Ecellent Customer Service" tutorial.
Questions: 9 | Attempts: 36
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Sample QuestionWhat should you do if you encounter someone viewing pornography in the Library?
