Customer December 2012
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- 1.What was covered in The Times' March's Care Corner?
- A.
Preventing Port Failures : • Being able to complete that port is an awesome way to start off a new relationship with your customer! • Read some tips and tricks to help you do that!
- B.
SPG Dealer Return Policy – What’s yours? : Be sure to review your return policy with every customer that makes a purchase in your store.
- C.
When Dealers place excessive calls to CARE
- D.
Return, replace or refuse? : It’s important to review every refund request and provide a fair and reasonable resolution to these requests.
- 2.What are some ways to ask a customer to Direct Close a sale? Choose the 2 answers that would help you close the sale?
- A.
“Let’s get that phone set up.”
- B.
“Are you ready to wrap it up?”
- C.
"What brought you into the store?"
- D.
"What phone carrier do you have use now?"
- 3.When is the deadline to be properly registered on www.cyberscholar.com?
- A.
December 25th 2012
- B.
January 1st 2013
- C.
December 1st 2013
- D.
January 11th 2013
- 4.
- A.
By looking for the "paid" indicator next to the payment due date in My Account.
- B.
The customers' phone will receive a text.
- C.
There is no indication if an Advance Payment has been processed.
- D.
They can only call CARE to find if an Advance Payment was made
- 5.A customer can cancel an Advance Payment.
- A.
True
- B.
False
- 6.What date was the iDEN Buyback Bonus Promotion extended to?
- A.
December 25th 2012
- B.
March 31st 2013
- C.
December 31st 2012
- D.
January 1st 2012
- 7.
- A.
$149.99
- B.
$369.99
- C.
$399.99
- D.
$299.99
- 8.The Samsung Galaxy S2 is available only on Boost and not on Virgin Mobile?
- A.
True
- B.
False
- 9.Have you downloaded the new December 2012 Merchandising Guide to review what Boost collateral from the Sales Portal or on the home page of www.SPGquiz.com?
- A.
Yes
- B.
No
- 10.When is the last day to use the "old" Virgin Mobile logo in the store? Example : Flag, Door Mat, Banner, Plastic Bag, and Plastic White Poster Frame.
- A.
November 30th 2012
- B.
December 25th 2012
- C.
January 1st 2013
- D.
April 1sr 2013
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