Business Process Analysis Quiz Questions
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A compilation of all the quiz questions as gathered by Chris Gilman; leader of the IFMA study group Good luck with the exam!
- 1.The communication process involves encoding an intended meaning into a message and the receiving and decoding of the message into perceived meaning?
- A.
True
- B.
False
- 2.Any measure that helps a facility manager understand service operations might be a metric.
- A.
True
- B.
False
- 3.
- A.
A building automation system
- B.
Purchasing an automated system SaaS
- C.
Graphically depicting energy use in a building
- D.
Deploying a remote sensor network to monitor room occupancy
- 4.The risk matrix and similar tools are used primarily to?
- A.
Guide insurance pricing
- B.
Develop evacuation plans
- C.
Protect assets
- D.
Prioritize resources
- 5.Of the following types of flooring what type would you recommend for installation in a commercial kitchen?
- A.
Commercial grade carpet that is easy to walk on
- B.
Linoleum which has a luster and never needs to be waxed
- C.
Non-slip quarry tile
- D.
Concrete which is easy to sweep and damp mop
- 6.
- A.
Shows the effect of disruption to an essential business activity
- B.
Identifies potential vulnerabilities at each stage of a business process
- C.
Highlights inefficiencies and redundancies in a sequential business activity
- D.
Outlines the inputs, outputs, and required resources of a business process
- 7.
- A.
Information needed to explain charges
- B.
Information on corporate standards and accounting principles
- C.
Information that details casual relationships
- D.
Information that shows financial responsibility
- E.
Information that shows work responsibility
- 8.In a multi-tenant office building, a private stairwell built between two floors occupied by one tenant is?
- A.
Part of the buildings common area
- B.
Part of the tenants rentable area
- C.
Part of the tenants useable area
- D.
Part of the floors common area
- 9.A run chart is a line graph in which the vertical axis represents the _______ and the horizontal axis represents the ________.
- A.
Time scale, measurement
- B.
Cause, effect
- C.
Frequency, measurement
- D.
Measurement, time scale
- 10.
- A.
Designation of back-up work sites
- B.
Procedures for communication with external agencies
- C.
Emergency internal communication procedures
- D.
Procedures to minimize business loss
- E.
Procedures to minimize harm and injury of staff and building occupants
- 11.
- A.
Live chat
- B.
Business Portal
- C.
Whiteboarding
- D.
Wiki
- 12.
- A.
So that the building inspector knows when to issue the certificate of occupancy
- B.
So the contractor can establish when to issue the certificate of completion
- C.
To minimize the potential for delays in finishing the project and allowing the owner to occupy the facility
- D.
To minimize the effect of potential errors and omissions of the architect/engineer
- 13.
- A.
Provide better data for budgeting and estimating purposes
- B.
Reduce utility costs
- C.
Overcome the issue of being of being a support function
- D.
Reduce labor costs
- 14.In commercial construction, an interior wall constructed with metal studs is:
- A.
Always load bearing
- B.
Usually load bearing
- C.
Always non-load bearing
- D.
Usually non-load bearing
- 15.The ceiling system that features and flush appearance and good sound transmission control is:
- A.
Concealed grid
- B.
Semi-exposed suspension
- C.
Radiant ceiling
- D.
Integrated modular ceiling
- 16.Usable area equals rentable area minus which of the following (choose 3)
- A.
Building core
- B.
Primary circulation
- C.
Secondary circulation
- D.
Service areas
- 17.Your budget has been cut this year. You know services will suffer if your budget is cut again next year. In the past, you have laid off people to balance the budget. How should you prepare for next year's budget cuts?
- A.
Develop a list of budget cuts and inform upper management about them
- B.
Find equipment or contracted services that could allow a budget without the loss of services
- C.
Reorganize so a budget can be cut and accept reduction of service level
- D.
Find ways to give selected responsibilities to other departments in the company
- 18.The documentation of current space conditions after major construction is called?
- A.
Test fit
- B.
As-built drawings
- C.
Interior design drawings
- D.
Space programming
- 19.Leasing provides which of the following advantages (choose two)
- A.
Allows for minimum capital improvement
- B.
Allows for a business to enter the market quickly
- C.
Provides a hedge against inflation
- D.
Conveys company pride and growth
- 20.
- A.
Proprietary technology
- B.
Intellectual property law
- C.
An increasingly multicultural user base
- D.
User resistance
- 21.Leading indicators are predictive and lagging indicators are about results
- A.
True
- B.
False
- 22.
- A.
Relocating a facility to an area with a more stable electrical distribution system
- B.
Installing a back up emergency generator
- C.
Using cloud computing for off-site storage
- D.
Restricting access through physical measures to IT equipment
- 23.The steps of identifying, ordering, receiving, storing, and expending are part of:
- A.
Cost estimating
- B.
Scheduling
- C.
Work control
- D.
Inventory control
- 24.Charging an interest rate higher than allow by law is called?
- A.
Good business practice
- B.
A breach in ethics
- C.
Usury
- D.
Jail time
- 25.How many District Federal Reserve banks are there in the Federal Reserve system?
- A.
8
- B.
10
- C.
12
- D.
20
- 26.
- A.
Expecting a handshake for all business introductions
- B.
Ignoring differences because they drive relationships apart
- C.
Not apologizing even if you are wrong in order to save face
- D.
Avoiding remarks that could embarrass superiors in a meeting
- 27.A professional promise to society to monitor its members in areas not expressly covered by law us expressed through a(n):
- A.
Professional ethical oath
- B.
Peer professional covenant
- C.
Professional code of ethics
- D.
Ethical standards
- 28.The most common form of determining the chain of title to a property is through the:
- A.
Title opinion
- B.
Research of title
- C.
Torrens certificate
- D.
Abstract of title
- 29.As the facility manager, you receive a call from a tenant that just moved in to one of your buildings. He says he has sent all his employees home because of a strong odor in the building. Employees are complaining of headaches and feeling faint. What do you do?
- A.
Call the city's health department
- B.
Call the local EPA department
- C.
Go and investigate the issue yourself
- D.
Send your building mechanic
- 30.Within the context of a business contingency plan, the most important element that needs to be considered between IT and FM is?
- A.
Backup site and number of essential employees
- B.
Configuration of computers and necessary software
- C.
Emergency call list
- D.
FM systems necessary at off-side location
- 31.Relational databases in an automated system are important because?
- A.
All data items must be sequenced in order
- B.
Cost considerations are an important element of the system
- C.
Different data elements should be able to be grouped together for anaylsis
- D.
Each equipment category must be complete
- 32.Confidentiality of site assessments and other environmental reports is assured under all of the following doctrines except?
- A.
Fifth amendment privilege
- B.
Attorney client privilege
- C.
Work product doctrine
- D.
Self-evaluative privilege
- 33.The mathematical process of dividing NOI by the interest rate price (value) yields?
- A.
Mortgage equity rate
- B.
Capital recovery rate
- C.
Annuity capitalization rate
- D.
Capitalization rate
- 34.Examination of a building site is a specific part of the
- A.
Project feasibility
- B.
Physical feasibility
- C.
Economic feasibility
- D.
Improvement feasibility
- 35.When a facility manager considers outsourcing maintenance functions, the cost of using outside vendors for repair and maintenance of equipment should be:
- A.
Equal to using in-house personnel
- B.
Not related to in-house personnel
- C.
Higher than using in-house personnel
- D.
Lower than using in-house personnel
- 36.The type of lease in which the lessee pays all operating expenses is a
- A.
Gross lease
- B.
Net lease
- C.
Contract lease
- D.
Percentage lease
- 37.Your company requires new leased office space of 10,000 square feet in the next six months. You determine that using a commercial real estate broker would expedite the site selection. When reviewing candidates, what is the most important factor?
- A.
That the broker be employed by the largest commercial real estate firm in the city where your lease requirement is located
- B.
That the broker also be the listing agent and represent a large number of landlords buildings in the local real estate market
- C.
That the broker always have a long list of references from Fortune 500 companies which he or she has represented in the past
- D.
That the broker work with you in a consistent partnership while provided experienced market knowledge and a good understanding of how commercial office leases function for both landlords and tenants.
- 38.Every real estate project begins with a:
- A.
Needs analysis
- B.
Contract
- C.
Feasibility study
- D.
Celebration
- 39.
- A.
Increasing the number of corridors
- B.
Maximizing the use of fixed walls
- C.
Using inconsistent work station space modules
- D.
Consolidating conference rooms and other support spaces
- 40.What is the greatest pitfall in acquiring property today?
- A.
Inadvertently accepting environmental contamination liability
- B.
Not obtaining the clear title to a property
- C.
Stringent zoning restrictions
- D.
Tax liability
- 41.
- A.
Mortgage
- B.
Contract
- C.
Purchase agreement
- D.
Down payment
- 42.
- A.
Gross lease
- B.
Double net lease
- C.
Triple net lease
- D.
Cost lease
- 43.The lease that tends to be long-term (20 years or more) is the:
- A.
Ground lease
- B.
Net lease
- C.
Gross lease
- D.
Percentage lease
- 44.
- A.
Employee vacation/holiday pay
- B.
Tenant improvement costs
- C.
Property insurance
- D.
Utilities
- 45.In a gross lease, the tenant is responsible for:
- A.
Everything except insurance and taxes
- B.
Everything except operating costs
- C.
A single rent payment
- D.
Tenant improvements
- 46.What do you call the area of load bearing surfaces located above or below occupied building floors that are not available for general occupancy due to inadequate clear headroom, but that may contain building mechanical or electrical predominately serving adjacent floors or provide access to such systems?
- A.
Excluded area
- B.
Service area
- C.
Interstitial area
- D.
Core area
- 47.
- A.
Building efficiency ratio
- B.
Rule of 72
- C.
Equity ratio
- D.
Lease option ratio
- 48.What is the term used to describe the area of a building that measures to the inside surface of the exterior building walls to the finished surface of walls surrounding major vertical penetrations and building core and service spaces, and to the center of partitions separating assignable area of from secondary circulation space?
- A.
Building gross area
- B.
Building rentable area
- C.
Building usable area
- D.
Building assignable area
- 49.The sum of fixed and variable expenses is called:
- A.
Operating expenses
- B.
Variable expenses
- C.
Fixed expenses
- D.
Total expenses
- 50.
- A.
Cost
- B.
Location
- C.
Exterior design
- D.
Occupancy limits
- 51.You must reduce a level of service for a task performed by your housekeeping contractor. What is the best method for determining what services you can reduce?
- A.
Develop a survey for all site employees regarding the level of service they feel they are receiving and make decision based on results
- B.
Email all site employees regarding the anticipated change and ask for opinions
- C.
Leave it up to the contractor to decide which services should be reduced
- D.
Determine based on own experience and opinions and reduce services during a trial period
- 52.The integration of comprehensive automated systems into FM processes has several benefits. Select the best benefits (choose two):
- A.
Provide better data for budgeting and estimating purposes
- B.
Reduce utility costs
- C.
Overcome the issues of being a support function
- D.
Reduce labor costs
- 53.
- A.
Identifying requirements for resumption of an essential process
- B.
Quantifying the impact of business interruption
- C.
Identifying essential functions
- D.
Testing an appropriate emergency response plan
- 54.
- A.
Never assume the money is the bottom line
- B.
Narrow negotiations down to one issue at a time
- C.
Make assumptions about what the other party wants
- D.
Power is the single most important element
- E.
Time is critical in negotiating
- 55.The skills necessary to be a successful facility manager in today's world are (Choose two):
- A.
Care taker
- B.
Policy writer
- C.
Business leadership
- D.
Operator
- E.
Public relations
- 56.When calculating a floor's rentable area, you must first subtract the area calculations for which of the following(choose three):
- A.
Stairwells
- B.
Restrooms
- C.
Elevator shafts
- D.
Mechanical shafts
- 57.You are currently evaluating three different roofing systems for your facility.
- Roof system A costs $100,000 and has a service life of 12 years
- Roof system B costs $125,000 and has a service life of 15 years
- Roof system C costs $90,000 and has a service life of 10 years
- A.
Roof system C has a lower life cycle cost
- B.
Roof system C has a higher life cycle cost
- C.
Roof system A and B will have the same life cycle cost
- D.
Roof system A and B has residual value
- 58.Consumer price index statistics are published by:
- A.
Federal Reserve Bank
- B.
Bureau of Consumer Affairs
- C.
IFMA
- D.
Bureau of Labor Statistics
- 59.What is the appreciation period for a commercial non-residential property?
- A.
30.5 years
- B.
27.5 years
- C.
39 years
- D.
50 years
- 60.
- A.
Gross Income Multiplier
- B.
Market Comparable
- C.
Income
- D.
Cost
- 61.Which of the following are considered part of the construction contract documents (choose three):
- A.
Construction drawings
- B.
Construction specifications
- C.
Owner contract agreement
- D.
Certificate of occupancy
- E.
Change orders
- F.
Permits
- 62.A facility manager assigns tasks to direct reports. The direction and flow of communication is:
- A.
Downward
- B.
Upward
- C.
Lateral
- D.
Network
- 63.Multiple real estate ownership among related parties are termed:
- A.
Proprietorships
- B.
Partnerships
- C.
Corporations
- D.
Tenancies
- 64.The primary means of preventing parking facility claims is proper:
- A.
Insurance coverage
- B.
Claim checks
- C.
Barriers
- D.
Employee training
- 65.Building operating expenses are expenses incident to occupying a building and grounds. Which of the following are not considered operating expenses (choose three):
- A.
Cleaning
- B.
Repair
- C.
Improvement
- D.
Utilities
- E.
Maintenance
- F.
Insurance
- G.
Consumable supplies
- 66.Which of the following BEST describes a potential barrier to effective communication?
- A.
Providing direct and specific feedback
- B.
Controlling information flow to curb information overload
- C.
Meeting in a room with poor lighting and uncomfortable seating
- D.
Communicating with community stakeholders through social media
- 67.A method of evaluating proposed capital improvements that sums the installation, energy, maintenance, and replacement salvage costs is called:
- A.
Net life benefit or savings
- B.
Life Cycle costs analysis
- C.
Internal rate of return
- D.
Savings-to-investment ratio
- 68.Proposed renovation work in existing building must meet code provisions applicable to:
- A.
Additions
- B.
New construction
- C.
The original construction
- D.
Similar buildings
- 69.From a management standpoint, automated work order call centers are most important because:
- A.
Incoming calls are treated through standard protocol
- B.
Documentation of workload from planning budget
- C.
Personal contact with the customer
- D.
Audit trail for uncompleted work
- 70.
- A.
Multiply gross income by the rate of return
- B.
Divide annual net operating income by the desired rate of return
- C.
Multiply gross annual income by 10 percent
- D.
Divide gross income by the occupancy rate
- 71.To be legally enforceable, a contract to purchase real estate must include all of the following, except:
- A.
Be in writing
- B.
Include consideration
- C.
Include insurance program
- D.
Include signatures
- 72.All of the following are components of efficient HVAC services except:
- A.
Maintaining all devices of the HVAC system
- B.
Providing a trained staff to operate the HVAC system
- C.
Establishing a complaint tracking program
- D.
Initiating a new staffing program
- 73.The dominant approach to valuing commercial real estate, especially for finance is the:
- A.
Income approach to value
- B.
Residual comparison methods
- C.
Utilization factor
- D.
Cost approach
- 74.While implementing automation operations, the most important management initiative should be:
- A.
Selling and training staff
- B.
Purchasing the best hardware
- C.
Integrating IT process into the system
- D.
Working out all operational bugs
- 75.If you must know who is in your facility at all times, what type of security system is best?
- A.
Video
- B.
Push button access system
- C.
Security cards
- D.
Proximity cards
- 76.The most common means of exposure to hazardous chemicals is through:
- A.
Absorption
- B.
Injection
- C.
Ingestion
- D.
Inhalation
- 77.The type of lease commonly used for unique single-tenant buildings is the:
- A.
Net lease
- B.
Double net lease
- C.
Triple net lease
- D.
Gross lease
- 78.There are three types of corporate debt. Which of the following is not corporate debt?
- A.
Debentures
- B.
Bonds
- C.
Mutual funds
- D.
Commercial paper
- 79.An application of systems analysis used for comparing alternative capital expenditures that are expected to produce benefits over a period of time greater than one year is called:
- A.
Salvage value
- B.
Life cycle costing
- C.
Present value analysis
- D.
Future value analysis
- 80.For accountability and liability reasons, an asbestos abatement project should be managed and monitored by:
- A.
The property manager
- B.
The building manager
- C.
An independent consulting firm
- D.
A local health official
- 81.In construction project management, which of the following represents the correct order of project phasing?
- A.
Program schematics, design development, construction, turn over
- B.
Design development, schematics, design development, construction, turn over
- C.
Construction, program, schematics, turn over
- D.
Schematic, program, design development, construction, turn over
- 82.The party who has the ultimate responsibility for the management of asbestos in a building is the:
- A.
Tenant in each space
- B.
EPA
- C.
Owner
- D.
Contracted environmental consultant
- 83.In their relationships with the fellow corporate departments, facilities managers function primarily as:
- A.
Tenants
- B.
Police
- C.
Consultants
- D.
Landlords
- 84.
- A.
Heavy gauge steel grid
- B.
2 x 2 tiles Linear ceiling units
- C.
Linear ceiling units
- D.
Lack of fire proofing above the drop ceiling
- 85.
- A.
Performing preventative maintenance on all equipment
- B.
Providing a trained staff to operate the HVAC system
- C.
Establishing a complaint tracking system
- D.
Continuous monitoring of air quality
- 86.Variable expenses include all of the following except:
- A.
Management and administration
- B.
Cleaning
- C.
Utilities
- D.
Depreciation
- 87.Approximately how long will it take to double your money if you receive 4% yield on your investment?
- A.
19 years
- B.
18 years
- C.
4 years
- D.
12 years
- 88.In the facility planning process, strategic planning decisions can occur:
- A.
In the first quarter
- B.
At mid year
- C.
In the last quarter
- D.
At any time
- 89.An example of a corporate objective for a facility project would be:
- A.
Arranging adjacencies that support the flow of paper-based transactions
- B.
Providing technology that grants access to multiple outside databases
- C.
Developing an environment that attracts highly qualified employees
- D.
Locating information centers directly adjacent to user work groups
- 90.The EPA National Emission Standard for Hazardous Air Pollutants primary govern the asbestos activities of:
- A.
Renovation and demolition
- B.
Inspections
- C.
Abatement
- D.
Worker personal monitoring
- 91.The 1990 Clean Air Act Amendment directly and specifically target all of the following except:
- A.
Dry cleaners
- B.
Office buildings
- C.
Power plants
- D.
Factories
- 92.In developing a sound strategic plan for building technology into the FM work procedures of an organization, there are many factors that must be taken into consideration. Of the four factors listed below, which area must be dealt with first to assure successful implementation:
- A.
The sophistication level of the facility department staff toward automated systems
- B.
The ability to integrate FM automation into the framework of the overall organizational technology plan
- C.
The commitment of adequate FM and IT resources that will be the necessary to complete the project
- D.
Completion of a comprehensive needs analysis that clearly demonstrates the advantages of automation for this organization
- 93.
- A.
Common area
- B.
Primary circulation
- C.
Public area
- D.
Cost lease
- 94.In a multi-floor multi-tenant office building, a private stairwell built between two floors occupied by one tenant is:
- A.
Part of the buildings common area
- B.
Part of the tenants rentable area
- C.
Part of the tenants usable area
- D.
Part of the tenants rentable and usable area
- 95.
- A.
Gross area
- B.
Rentable area
- C.
Usable area
- D.
Assignable area
- 96.
- A.
Gross area
- B.
Rentable area
- C.
Usable area
- D.
Assignable area
- 97.What do you call the area of a load-bearing surfaces located above or below occupied building floor that are not available for general occupancy due to inadequate clear headroom, but may contain building mechanical or electrical systems predominately serving adjacent floors or provide access to a such systems?
- A.
Excluded area
- B.
Service area
- C.
Interstitial area
- D.
Core area
- 98.All of the following statements accurately characterize sunk costs EXCEPT:
- A.
They can be eliminated in whole or in part by eliminating an activity
- B.
They are the same regardless of the alternatives being considered
- C.
They cannot make a difference in any future profit levels
- D.
They should be ignored in decision making
- 99.An organization has a declining current ratio. This MOST LIKELY indicates a problem with:
- A.
Equity financing
- B.
Collecting accounts receivable
- C.
Liquidity
- D.
Operating profits
- 100.Facility management decides to outsource administrative services. Which of the following potential advantages is the organization most likely to realize?
- A.
Greater flexibility, because the vendor will be able to customize employee benefits
- B.
Improved staff morale by gaining outside expertise
- C.
More technically competent level of service
- D.
Greater leverage to secure employee benefits as reduced costs
- 101.Which type of contract would be used for frequently required trade risks and not one-time annual service?
- A.
Prescriptive contract
- B.
Unique service award
- C.
IDQLI contract
- D.
Evaluated bid award
- 102.Which of the following items would NOT be part of the general conditions clauses in a construction contact?
- A.
Change orders
- B.
Specifications control over drywall ceilings
- C.
Terms of progress payments
- D.
Alternate dispute resolution mechanisms
- 103.The point where total income and total expenses equal each other is the:
- A.
Yield equity equalization point
- B.
Leverage
- C.
Break-even point
- D.
32% of total operating expense
- 104.Which of the following is a benchmark for rental property?
- A.
Consumer Price Index
- B.
Expense Pass Through
- C.
Merchants' Association
- D.
Advertising fund
- 105.
- A.
Projection analysis
- B.
Inflation
- C.
Future value
- D.
Value escalation
- 106.To arrive at a preliminary budget figure, most short term churn projects are budgeted on a:
- A.
Divisional basis
- B.
Shoestring basis
- C.
Linear footage basis
- D.
Square footage basis
- 107.Which factor is taken into account when specifying facility performance?
- A.
First cost
- B.
Performance cost
- C.
Accounting cost
- D.
Computer cost
- 108.Building codes that address health and safety aspects of a facility such as interior requirements and structured design criteria include all of the following except:
- A.
The BOAC National Building Code
- B.
The Standard Building Code
- C.
The Uniform Building Code
- D.
The Life Safety Code
- 109.All of the following are considered part of the construction contract EXCEPT:
- A.
Construction drawings
- B.
Construction specifications
- C.
Owner contract agreement
- D.
Certificate of occupancy
- 110.The trend in facility performance specifications is toward giving occupants more:
- A.
Control
- B.
Space
- C.
Automation
- D.
Engineering input
- 111.In order to minimize user downtime, the facility manager should be prepared to take all of the following actions EXCEPT:
- A.
Mobilize the move coordination
- B.
Provide instantaneous feedback
- C.
Manage initial occupancy problems
- D.
Refer problems to senior management
- 112.
- A.
Actual invoices and other value-related information
- B.
Certificate of occupancy
- C.
Certificate of substantial completion
- D.
Completion of change orders
- 113.
- A.
A highly structured agenda
- B.
The positions of the attendees
- C.
Having fewer rules of conduct
- D.
The surroundings
- E.
The use of technology in a meeting
- F.
The reason the meeting was scheduled
- 114.
- A.
To inspect for defects
- B.
To pre-cut for room size
- C.
To allow time for out-gassing
- D.
To make sure there is enough for the job
- 115.
- A.
To confirm to fire codes
- B.
To facilitate access to disabled occupants
- C.
To provide clearance for furniture and equipment moves
- D.
To separate stairs, restrooms, and aisles from common space
- 116.
- A.
Police power
- B.
Eminent domain
- C.
Escheat
- D.
Taxation
- 117.
- A.
Process wastewater discharged to a municipal system requires a permit
- B.
Process wastewater is a significant issue in commercial buildings
- C.
National effluent standards are general rather than industrial specific
- D.
Toxic pollutants may be discharged to a municipal system if adequately used
- 118.
- A.
Change orders generated by the owner
- B.
Re-work required by regulatory inspectors
- C.
Changes in the scope of the work
- D.
Errors and omissions of the architect/designer
- 119.
- A.
Check the filtration system
- B.
Call in experts to test the water
- C.
Contact the supplier
- D.
Inform the occupants and ask them not to drink the water
- 120.The level of security provided for a facility should be based on all of the following EXCEPT:
- A.
Community crime rate
- B.
Type of business on site
- C.
Customer's perceived threat
- D.
Amount of internal theft
- 121.
- A.
Lack of concentration
- B.
No supervision
- C.
Equipment that is unsafe
- D.
Employee has no awareness of safe practices
- 122.For management, risk can be distinguished from uncertainty by the:
- A.
Number of variables
- B.
Rationality of alternatives
- C.
Amount of money involved
- D.
Estimation of probabilites
- 123.Evaluating customer services by how timely the service was delivered provides a measurement of:
- A.
Responsiveness
- B.
Effectiveness
- C.
Efficiency
- D.
Tactical strategy
- 124.As the facility manager of a company, you have just signed a 10-year, "triple-net" lease on a 40 year old building and moved in. During the move in, you are informed that all water pipes are wrapped with asbestos insulation. What is the first thing you should do?
- A.
Remove all of the asbestos
- B.
Inform the landlord that this issue was not disclosed
- C.
Remove the asbestos as required while making modifications
- D.
Notify the local officials of the hazard
- 125.The contractor submits to the facility manager the final notice of completion and asks for a signature. The project is 99% complete. The facility manager should:
- A.
Ask to see all documents pertaining to the tenant improvements and then sign the form
- B.
Not sign the form until you consider the project complete
- C.
Not sign the form until a final occupancy permit is received.
- D.
Check with management and receive its approval before signing the form
- 126.Design development documentation should be coordinated with:
- A.
Building constraints
- B.
Schematic drawings
- C.
Conceptual plans
- D.
Post-occupancy surveys
- 127.Facility preprogramming tasks include all of the following EXCEPT:
- A.
Confirmation of the program content
- B.
Documentation of the results
- C.
Assembly of the programming team
- D.
Determination of the program information provider
- 128.Your furniture systems and facility are dated and unattractive, although well maintained. Which action by the facility department can provide long term benefits and positively influence new and existing employees?
- A.
Providing a welcome basket and a ticket for a free cafeteria lunch
- B.
Providing the company ergonomics pamphlet and setting an appointment for an assessment
- C.
Providing a map of the facility showing conference room location, restrooms, cafeteria etc.
- D.
Providing a facility management department manual and instructions on how to make requests for service
- 129.What kind of bond should the contractor carry on a large project in case the contractor defaults?
- A.
Liability insurance
- B.
Completion bond
- C.
Project-specific bid bond
- D.
Subcontractor bonding
- 130.An action that is critical to successful compilation of programming information is:
- A.
Meeting with every individual staff member
- B.
Diagramming work process transactions
- C.
Using many levels of detail
- D.
Determining early the level of detail required
- 131.Good facility planning makes a significant contribution to the corporate:
- A.
Bottom line
- B.
Environment
- C.
Standards
- D.
Community
- 132.The research and development team is moving to a newly-leased facility due to their rapid growth and expansion of responsibilities. Their move will be made quickly. What two things can you do to ensure that you meet their facility service needs at the new site?
- A.
Observe the work of the research department
- B.
Survey the research employees about their needs
- C.
Talk to key administrative assistants in the research department
- D.
Assess which facility services the research team use the most
- 133.
- A.
Balanced scorecard
- B.
Macro or strategic statement of requirements
- C.
SCAN (Strategic creative analysis)
- D.
Gap analysis
- 134.
- A.
Location of room away from water use systems such as plumbing, roof drains, and food preparation area
- B.
Use of air cooled A/C units
- C.
Raised flooring
- D.
Overhead wiring systems
- 135.Building codes promote general safety by:
- A.
Establishing the uses allowed within each defined area of the municipality
- B.
Providing nationally consistent compliance standards
- C.
Regulating the design and construction of the buildings components
- D.
Controlling the use, height, and mass of a building
- 136.A post occupancy evaluation process that is carried out in one to two days and pinpoints the success and failures of a buildings performance is the:
- A.
Diagnostic POE
- B.
Investigative POE
- C.
Indicative POE
- D.
Element POE
- 137.In a facilities annual report, a list of facilities actions scheduled for the coming year in timetable form is found in the:
- A.
Critical maintenance plan
- B.
Full action plan
- C.
Corporate added value statement
- D.
Executive summary
- 138.
- A.
Strategic facility plan
- B.
Master facility plan
- C.
Tactical plan
- D.
Project plan
- 139.The core/area ratio and the floor area between the core walls and exterior walls determine the:
- A.
Floor space
- B.
Ceiling height
- C.
Wall-to-ceiling ratio
- D.
Space efficiency ratio
- 140.You have decided to implement new facility management technology (CMMS/CAFM) at your facility. The next step is to justify the need for automation to senior management. What are the three key benefits of the implementation?
- A.
Enhanced productivity of the workforce
- B.
Reduced maintenance failures
- C.
Improved budget projections
- D.
Reduced personnel costs
- E.
Minimized training requirements
- 141.Many facility management technologies fail to meet the needs of the users. Often these failures are related to the creation and maintenance of data in the systems. What are the most important data capture and entry factors? (Choose three)
- A.
Consistency of data capture
- B.
Complete attribute collections
- C.
Use of standard data nomenclature
- D.
Complete data sets
- E.
Case sensitivity
- 142.You are responsible for developing a disaster recovery plan for your company's automated systems. What are the most common problems of an effective IT disaster recovery plan? (Choose two)
- A.
Plan focuses on keeping the computer system running and not keeping the business operational
- B.
The plan cannot be accomplished
- C.
The plan is not closely coordinated between IT and FM
- D.
IT and CFO personnel develop detailed plans
- 143.Stacking and blocking of a facility can be done more efficiently and effectively in a CAD environment. Stacking and blocking refers to:
- A.
Lining up space assignments of specific organizations within the configuration of existing or new buildings
- B.
Development of HVAC zones in a reconfiguration
- C.
Assignment of space standards to the staffing in specific offices
- D.
Planning process to determine long term space needs
- 144.The most effective budgeting and scheduling technique for capital and expensed budgeted projects is:
- A.
Two separate budgets and schedules
- B.
One master schedule including all detailed information
- C.
A master budget with two separate schedules
- D.
A master schedule with two separate budgets
- 145.What is the most important function for project management success?
- A.
A cohesive team
- B.
Scheduling and budgeting
- C.
Coordinating and communicating
- D.
Planning and monitoring
- 146.Relational databases in an automated system are important because:
- A.
All data items must be sequenced in order
- B.
Cost considerations are an important element of the system
- C.
Different data elements should be able to be grouped together for analysis
- D.
Each equipment category must be complete
- 147.The contractor requests that a short length of pipe be replaced as part of the water main replacement project. You accept this proposal and you both agree that this will not change the contract amount. What type of change is this?
- A.
Field change
- B.
No-cost change
- C.
Negotiated change
- D.
Contemplated change order
- 148.Your company uses a charge back system with individual departments responsible for space. Managers of two adjacent departments are at odds over expansion into a nearby unoccupied space. What role does the facility manager play in resolving the conflict?
- A.
Assigns space based on hierarchy
- B.
Refers issue to upper management
- C.
Divides space, based on headcount
- D.
Works with both department heads to solve dispute
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