2012 Bb #18
5 Questions
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Questions and Answers
- 1.
- A.
The name of the company providing the service
- B.
Inform the caller that the service provider is a third-party (not owned by Nationwide)
- C.
The use of this service provider is customer’s option/choice
- D.
All of the above.
- 2.In the event the caller cannot provide a home or work number that pre-filled in the NOL, the expectation is for the CSR to…
- A.
Leave that pre-filled phone number in the NOL and document that the pre-filled phone number was not verified by the caller.
- B.
Call the Help Desk
- C.
Delete the existing number
- D.
Replace with the Agent's phone number
- 3.True or False: The expectation is that we abide by the privacy policy and do not disclose any Policy Information such as policy coverage or policy numbers to parties not entitled to this information.
- A.
True
- B.
False
- 4.When providing the rental limits to our insured, we should provide which of the following?
- A.
Daily limits only
- B.
Maximum limits only
- C.
No limits
- D.
Daily limits and Maximum limits
- 5.Which of the following is the correct way to advise of our recording disclosure?
- A.
This is a recorded line
- B.
This call is being recorded and monitored for quality purposes
- C.
This call is being recorded and monitored for general business purposes
- D.
None of the above
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