SBTV: Quiz On Customer Service! Trivia Questions
10 Questions
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Questions and Answers
- 1.The second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.
- A.
True
- B.
False
- 2.Never use an open-ended question when trying to determine your customer’s needs in the Home ADDS Value process.
- A.
True
- B.
False
- 3.In the Home ADDS Value process, the Deliver Solutions step is an opportunity for you to:
- A.
Share your knowledge and expert advice.
- B.
Summarize information your customer has provided to you.
- C.
Recommend a product or a choice of products to your customer.
- D.
All of the above
- 4.If your customer arrives home without a key component needed to fully utilize their main purchase, what step have you missed in the Home ADDS Value approach to selling?
- A.
Acknowledge Customer
- B.
Determine Needs
- C.
Deliver Solutions
- D.
Suggest Associated Items
- 5.During the Deliver Solutions step, you should only recommend one product to your customer.
- A.
True
- B.
False
- 6.Home offers two types of merchandising theories called promotional and general.
- A.
True
- B.
False
- 7.Power aisles are designed to:
- A.
Display bulk items.
- B.
Showcase dump bins.
- C.
Highlight feature ends.
- D.
All of the above
- 8.Feature ends draw customers off the power aisle and into a department.
- A.
True
- B.
False
- 9.Dump bins are used for long term promotions.
- A.
True
- B.
False
- 10.According to the Mueller Foundation Merchandising Study, increased sales are directly related to price.
- A.
True
- B.
False
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