Callrevu Process Test
10 Questions
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This is a test on the process guidelines of CallRevu
Questions and Answers
- 1.Service Calls on Rick Case Acura Plantation are to be transcribed everyday.
- A.
True
- B.
False
- 2.Sales department on Rick Case Acura Plantation on Sundays functions from:
- A.
9 am – 9 pm
- B.
9 am – 6 pm
- C.
11 am – 5 pm
- 3.Service calls on Rick Case Hyundai Davie are DNTs on Sunday
- A.
True
- B.
False
- 4.Which of these calls are TO BE transcribed for Sheehy Ford:
- A.
Calls for Shawn Lynes
- B.
Dealer Exchange Calls
- C.
Service calls on Sundays
- D.
Sales calls on Saturdays between 9 am – 7pm
- 5.
- A.
True
- B.
False
- 6.On Scott Honda: 1. Auto attendant answers. Caller; Unidentified, hangs up without choosing any option. This is a DNT call.
- A.
True
- B.
False
- 7.
- A.
True
- B.
False
- 8.For Lancaster Toyota, the Service department calls are transcribed for calls from 7 AM – 8 PM on Saturdays.
- A.
True
- B.
False
- 9.For paragon1/paragon2 Service calls are transcribed from 7 AM – 9 PM on Fridays.
- A.
True
- B.
False
- 10.On Greenway Chrysler Dodge Jeep, this person is on the DNT list:
- A.
Herb Reedman
- B.
Jessica Miller
- C.
Conrad Letson
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