Customer Service Agent Quiz #4
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Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. It takes a lot of time and practice to reach this As we continue on the road to revising for the finals this is the fourth quiz in the series. Give it a try and keep an eye out for quiz five.
- 1.To request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account.
- A.
True
- B.
False
- 2.What is a Store account used for? (Select all that apply)
- A.
To manage stores
- B.
To process a payment
- C.
To cancel a transaction
- D.
To process a return
- E.
To access the "Learn" tab
- 3.What is the "Learn" tab for? (Select all that apply)
- A.
To learn more about SmartPay
- B.
To learn how to set up PaymentSupport
- C.
To access designs and store display advertising materials
- D.
To show customers how to access their BillFloat profiles and change their repayment methods
- 4.For a phone to qualify for the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee), it must be identical to the phone offered by RadioShack and supported by SmartPay.
- A.
True
- B.
False
- 5.Assuming all other criteria is met, the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee) can be applied to a phone as long as it is requested within _____ of the date the customer signs the lease-purchase agreement. (Fill in the blank by selecting the correct answer)
- A.
90 days
- B.
30 days
- C.
A week
- D.
There is no cutoff date
- 6.An already existing MetroPCS customer who would like a phone upgrade is eligible for Price Match Guarantee.
- A.
True
- B.
False
- 7.How long will it take for the Price Match Guarantee amount (difference) to be credited to the customer's debit card?
- A.
7-10 days
- B.
3-5 days
- C.
They don't. They can get the rest in cash at the store.
- D.
At least 2 weeks.
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