4.4.11
8 Questions
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Team Talk Trivia
Questions and Answers
- 1.Early Equipment Upgrade Exceptions can be processed after __ months
- A.
10
- B.
12
- C.
18
- D.
24
- 2.If a customer is within 7 days of completing 18 months of their contract and they would like to get new equipment today, use memo code ____ , to notate their account.
- A.
SA76
- B.
SA87
- C.
EEUE
- D.
1TME
- 3.Customers on Belief Plans can upgrade their equipment at anytime, combining points and the EEUE process.
- A.
True
- B.
False
- 4.Mailers will be sent to Belief Plan customers, encouraging them to sign up for My Account. Which of the following statements is true?
- A.
230,000 Belief Rewards customers have been selected to receive the mailer.
- B.
If the customer registers or logs into MyAccount between April 1 and April 30, they will receive 1000 Belief Points.
- C.
There are two versions of the mailer.
- D.
Only customers who receive the mailer will be eligible to receive the points
- E.
All of the above
- 5.Effective ______, we will change the amount of the Regulatory Cost Recovery Fee (RCRF) from $0.96 to $1.15 per CTN.
- A.
April 1
- B.
April 15
- C.
April 30
- D.
March 31
- 6.Customers using Mobile Email on a daily basis should be put on a Daily Data Plan to save money.
- A.
True
- B.
False
- 7.Customers who incur roaming charges for My Contacts Back Up should remove the application to prevent further charges.
- A.
True
- B.
False
- 8.After a customer has made a payment arrangement, they can perform the following activities:
- A.
Add a Line
- B.
Process an EEUE
- C.
Bill equipment to their Account
- D.
All of the Above
- E.
None of the above
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