Quiz: Anticipation In Business!
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Do you know what your customers want before they know what they want? Well, that's all comes under anticipation; it's an emotion of predicting or say guessing things or outcomes. For now, we have brought you this quiz on such topic. Take it and see how much you know about it.
- 1.Great service people anticipate what the customer is going to need or want.
- A.
True
- B.
False
- 2.Being aware of service pairings can make it easier to anticipate what a customer will ask for next.
- A.
True
- B.
False
- 3.A customer who places a catering order for six deli sandwiches probably needs...
- A.
Directions to a New York style deli.
- B.
a roll of Tums.
- C.
Cold drinks.
- D.
A crew car
- 4.Choose the best service pairing.
- A.
A forecast of stormy weather pairs with an offer of hangar space.
- B.
A malfunctioning instrument pairs with washing the plane.
- C.
A request for extra fuel pairs with a forecast of snow.
- D.
A request for catering pairs with an offer to make hotel reservations.
- 5.Choose the best answer. Anticipating means...
- A.
Out-smarting the customer.
- B.
Responding to special requests without notice.
- C.
Handling complaints before the customer is aware of an issue.
- D.
Recognizing customer needs and meeting them without being asked.
- 6.Other than referring to a customer's purchase history, anticipatory service is all about the future.
- A.
True
- B.
False
- 7.Anticipating customer needs may increase customer anxiety.
- A.
True
- B.
False
- 8.Fueling an aircraft exactly as requested is an example of anticipating customer needs.
- A.
True
- B.
False
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