Process Knwoledge
6 Questions
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PROCESS KNWOLEDGE -- Test it yourself
Questions and Answers
- 1.If any MCR / CRA in RCVCP/VERIN/VEROP what is the next step we take to get the refund closed ?
- A.
Send an email to US CV EXPEDITE QUEUE
- B.
Fill Fusion US CV EXPEDITE QUEUE
- C.
Fill Fusion GFS REV -US CV EXPEDITE QUEUE
- D.
We dont do anything
- 2.MCR is closed and we have an option of refunding a different card after checking with collections , what we will do?
- A.
We tell collections team to process the refund
- B.
We will fill CDC credit request FSR.
- C.
We will fill CDC request FSR.
- D.
We will fill CDC debit request FSR.
- 3.US system ARB discrepancies is filled for which items?
- A.
Tag items or third party or 3-4 skus.
- B.
All Items
- C.
We dont fill this form
- D.
Tag Items
- 4.What is the email address for expediting third party dispatches in ISS stage once item is back and SLA of 10 days has corssed?
- A.
- B.
- C.
- D.
- 5.To get the Mcafee Subscription updated we send an email to ?
- A.
- B.
- C.
- D.
- 6.What are the timings for the on hold collector team
- A.
9 AM - 6 PM CST
- B.
9 AM - 9 PM CST
- C.
8 AM - 5 PM CST
- D.
8 AM - 6 PM CST
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